Terms of Service

1. About the service

GeBIZ AI ("the Service") monitors Singapore's GeBIZ government tender portal and notifies subscribers by email, Telegram, WhatsApp, or webhook when new tenders matching their chosen categories are published. GeBIZ AI is an independent, privately operated service and is not affiliated with, endorsed by, or officially connected to GeBIZ, GovTech, or any Singapore government agency.

2. No guarantee of accuracy or completeness

Tender data is aggregated automatically from GeBIZ's public feeds and may be delayed, incomplete, or occasionally inaccurate due to parsing errors, feed downtime, or changes GeBIZ makes to its own site without notice. GeBIZ AI is a monitoring aid, not a substitute for checking the official GeBIZ portal before making any bid decision. We are not liable for any business decision made based on alerts or data from this Service.

3. Accounts

• You must provide a valid email address and keep your login credentials confidential.
• You are responsible for all activity under your account.
• We may suspend or terminate accounts used for abuse, fraud, or violation of these terms.

4. Subscriptions and billing

• Paid plans (Starter, Pro, Business) are billed monthly or annually in advance via Stripe or HitPay, in Singapore Dollars.
• Subscriptions renew automatically until cancelled. You can cancel anytime from your Account settings; cancellation takes effect at the end of the current billing period — no partial refunds for unused time.
• Prices may change with at least 30 days' notice by email before the change applies to your next renewal.
• Failed payments may result in your plan being downgraded to Free until payment is resolved.

5. Acceptable use

You agree not to: (a) scrape, resell, or redistribute Service data in bulk without permission; (b) attempt to bypass rate limits, plan restrictions, or security controls; (c) use the Service for any unlawful purpose; (d) send excessive requests to our API in a way that degrades service for other users.

6. Public Telegram channel and broadcasts

New tenders may also be broadcast to a public Telegram channel operated by GeBIZ AI, independent of individual subscriptions. Content there is provided as-is under the same accuracy disclaimer above.

7. Intellectual property

The GeBIZ AI name, branding, and platform code are our property. Tender data itself originates from GeBIZ, a public government portal — we claim no ownership over the underlying tender information, only over our aggregation and delivery of it.

8. Limitation of liability

To the maximum extent permitted by Singapore law, GeBIZ AI and its operators are not liable for any indirect, incidental, or consequential damages — including lost business or missed tender opportunities — arising from use of, or inability to use, the Service. Our total liability for any claim is limited to the amount you paid us in the 3 months preceding the claim.

9. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access for breach of these terms, non-payment, or if required by law.

10. Changes to these terms

We may update these terms from time to time. Material changes will be notified by email or an in-app notice before they take effect.

11. Governing law

These terms are governed by the laws of the Republic of Singapore, and any disputes are subject to the exclusive jurisdiction of the Singapore courts.

12. Contact

Questions about these terms: support@gebiz.ai